Bk9 takes the security of your personal information seriously. What we collect, why we collect it, and how we keep it safe — all of it is laid out transparently here.
A quick overview of the key pillars of bk9's privacy policy
All your personal data is stored using industry-standard AES-256 encryption. Payment information is never stored on our servers.
Your personal data is never sold. It may only be shared with regulatory authorities when required by law.
You can view, correct, or request deletion of your data at any time. We will complete the process within 30 days.
We only use necessary cookies. Your consent is obtained before any tracking cookies are used, and it can be withdrawn at any time.
Our systems are regularly audited by independent third-party security experts. Any vulnerabilities found are addressed immediately.
You can opt out of promotional emails or SMS at any time. Essential service-related messages will still be sent.
Bk9 (bk9.im) is a trusted online gaming and betting platform in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy explains how bk9 collects, uses, stores, and protects your data.
By using bk9's website, mobile app, or any of our services, you agree to this privacy policy. This policy is an integral part of our terms and conditions. If you disagree with any part of this policy, please refrain from using our services.
In this policy, "bk9", "we", and "our" refer to bk9.im and its operating entity. "You" or "user" refers to anyone who uses our platform.
This privacy policy was last updated in January 2026. Some changes have been made from the previous version, so please read it carefully in full.
Bk9 collects information through various means. Below is a detailed breakdown of the types of data we collect:
Mobile banking providers may share transaction confirmation details during payment processing. We may also use third-party verification services to help prevent fraud.
| Data type | Reason for Collection | Mandatory? |
|---|---|---|
| Name and date of birth | Identity verification, age confirmation | Yes |
| Mobile number | Account verification, payments | Yes |
| Email address | Notifications, password resets | Yes |
| National ID | KYC verification, withdrawal approval | For withdrawals |
| IP address | Security and fraud prevention | Automatic |
| Gaming history | Dispute resolution, auditing | Automatic |
Bk9 uses collected data only for specific, lawful, and transparent purposes. We never use your information beyond what is necessary.
We never sell your data to advertising companies or data brokers.
Bk9 uses cookies and similar technologies to enhance your experience and ensure the platform functions properly.
You can delete or disable cookies through your browser settings at any time. However, disabling essential cookies may cause some platform features to stop working.
We do not use third-party cross-site tracking cookies. Your browsing data is not shared with other websites.
Bk9 uses industry-leading technology to protect your information. Our security operates across multiple layers.
No method of transmission over the internet is completely secure. However, we are committed to ensuring the highest level of protection. In the event of a security incident, we will notify you promptly.
As a bk9 member, you have the following rights regarding your personal information:
You have the right to know what information we hold about you. Upon request, a full data report will be sent to you within 30 days.
If any of your information is inaccurate, you may request a correction. Verifiable data will be updated within 15 business days.
After closing your account, you may request the deletion of your personal data. However, certain information may need to be retained for a specified period due to legal obligations.
In certain circumstances, you may request a temporary restriction on the processing of your data — for example, while a dispute over the accuracy of that data is being resolved.
You can request to stop promotional communications at any time. Contact our support team or click the unsubscribe link at the bottom of any email.
For any data-related requests, please email us at [email protected]. We are committed to responding within 30 days.
Bk9 does not retain any data longer than necessary. The retention periods for different types of information are outlined below:
| Data type | Retention Period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal obligations |
| Transaction Records | 7 Years | Financial audits and legal requirements |
| KYC documents | 5 years after account closure | Anti-money laundering law |
| Gaming logs | 3 Years | Dispute resolution |
| Support Conversations | 2 Years | Service Quality Improvement |
| Marketing consent | Until withdrawal | Proof of Consent |
Once the retention period expires, your data is securely deleted or fully anonymised so that you can no longer be identified.
Bk9 strictly provides services to users aged 18 and above only. We never knowingly collect personal information from minors.
If you believe a minor is using our platform, please contact us at [email protected]. We will act promptly.
Bk9 may update this privacy policy as needed. We will notify you of any changes based on their nature and significance.
It is in your best interest to review this page regularly. To request a previous version, please contact our support team.
If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated data protection team will handle your matter with the highest priority.
When submitting a data request, please include your registered email address or mobile number to help us verify your identity quickly.
Your privacy is fully protected at bk9. Register today and enjoy gaming on a platform you can trust.
By registering, you agree to this Privacy Policy and Terms and Conditionswill be considered as your agreement to the terms.